Contact Us
IKANAR
Get in touch
Questions about an order, a product, or a return — send them over. A real person reads every message, and you'll hear back within 10 business hours, Monday through Friday.
Reach us here
Email: support@ikanar.com
Hours: Monday to Friday, 9:00 AM – 5:00 PM EST
Response time: Within 10 business hours
Include this and we can help faster
- Your order number, if you have one
- The email address you used at checkout
- A short description of what's going on
- Clear photos, if something arrived damaged or looks wrong
Check here first
Some questions have a faster answer than email.
Where is my order?
Use our Order Tracking Page — it's faster than waiting on a reply.
When will my order arrive?
Processing and shipping timeframes are detailed in our Shipping Policy.
I want to return something.
Email us before shipping anything back. The steps are in our Return & Refund Policy.
My item arrived damaged.
Email us photos of the box and the item within 3 days of delivery. We'll arrange a replacement or refund immediately.
Can I change my shipping address?
Email us right away. We can update it before the order ships, but not after it has left our warehouse.
Can I cancel my order?
Yes, free of charge, as long as it hasn't shipped yet. Email us as soon as you can.
What to expect
We answer emails Monday through Friday during business hours. Messages that arrive over the weekend or on a holiday get picked up the next business day.
If you don't see a reply within 24 hours, check your spam or junk folder before writing again — automated system confirmation emails sometimes land there.