Return & Refund Policy

IKANAR

Return & Refund Policy

Last updated: August 2026

60
Days to change your mind If you are not 100% happy with your order, you have 60 days from delivery to return or exchange it.

What you need to know

  • Email us first — do not ship anything back before you hear from us.
  • Keep the original packaging and all the parts that came with it.
  • Refunds go back to the original card or account you paid with.
  • Damaged or defective on arrival? We cover return costs, and you pay nothing.

What you can return

Eligible

  • Returned within 60 days of delivery
  • In the original packaging
  • All parts and accessories included
  • In resellable condition
  • With your order number or confirmation email

Not eligible

  • More than 60 days after delivery
  • Missing parts, accessories, or original packaging
  • Damage from misuse, dropping, or accident
  • Normal wear and tear from regular use
  • Free gifts and promotional items
  • Gift cards

How to start a return

Do not ship anything back before you contact us. Returns sent without prior authorization cannot be processed.

  1. Email support@ikanar.com with your order number and the reason for your return.
  2. Attach clear photos if the item is damaged, defective, or incorrect.
  3. We reply within 10 business hours with authorization and return shipping instructions.
  4. Ship the item back using the instructions we send you.
  5. Send us the return tracking number so we can monitor its arrival.

Who pays return shipping

Customer Responsibility: Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Refunds

Once your return arrives at our facility and passes inspection, we will email you to confirm.

  • Approved refunds go back to your original payment method
  • We process approved refunds within 2–3 business days
  • Your bank or credit card issuer may take another 5 to 10 business days to post the funds to your account

If it has been more than 10 business days since our confirmation email, please check with your bank first, then email us.

Exchanges

Email support@ikanar.com with your order number and what you would like to exchange your item for. Exchanges follow the same 60-day window and condition requirements as returns.

Damaged, defective, or wrong item

If your order arrives damaged, defective, or is not what you ordered:

  1. Email support@ikanar.com within 3 days of delivery.
  2. Include your order number, a brief description of the issue, and clear photos.
  3. We will arrange a replacement or a full refund at no cost to you.

You never pay return shipping in these cases.

Cancelling an order

Orders can be cancelled free of charge before they ship. Email support@ikanar.com as soon as possible. Once an order has shipped, it must go through the standard return process instead.

Late or missing refunds

If we confirmed your refund was approved and you have not seen it yet:

  1. Check your bank account again
  2. Contact your credit card company — posting times vary by institution
  3. Contact your bank
  4. Still missing? Email support@ikanar.com

Need help with a return?

Email: support@ikanar.com

We reply within 10 business hours, Monday through Friday.