IKANAR

Shipping Policy

Last updated: August 2026

Here is exactly when your order ships, how long it takes to arrive, and what happens if something goes wrong along the way.

How long it takes

Orders placed on weekends or holidays start processing the next business day. During holidays and promotions, processing can take slightly longer — we will let you know if there is a real delay.

Delivery estimates are estimates, not guarantees. Weather, holidays, and carrier backlogs are outside our control.

Where we ship

We ship to addresses within the United States, including Alaska and Hawaii.

We do not ship to P.O. boxes, APO/FPO addresses, or U.S. territories at this time.

Shipping costs

We offer Free Standard Shipping on all U.S. orders.

Sales tax, where it applies, is calculated at checkout based on your delivery address.

Tracking your order

You get a confirmation email with a tracking number as soon as your order ships.

Tracking can take 24 to 48 hours to start updating. If yours has not moved after 48 hours, email support@ikanar.com.

If your order is late

If your package has not arrived 14 business days past the estimated delivery date, email support@ikanar.com. We will open an investigation with the carrier.

Wrong address

Please check your shipping address at checkout before you pay.

• Spot a mistake? Email us immediately — we can usually fix it before the order ships.
• Once an order has shipped, we cannot change the address.
• Packages returned to us because of an invalid address can be reshipped at your cost, or refunded minus shipping fees.

Lost or stolen packages

If tracking says delivered but the package is not there:

1. Check with anyone else at your address
2. Look around your property and any secure delivery spots (porch, side door, garage)
3. Call your local carrier with the tracking number
4. Email support@ikanar.com and we will help you file a claim

We are not responsible for packages marked delivered by the carrier, but we will work with you to sort it out.

Damaged packages

If your package arrives damaged, photograph the box and the item before unpacking any further, then email the photos to support@ikanar.com within 3 days of delivery.

Split shipments

Orders with several items may arrive in more than one package at no extra cost. You will get tracking for each package.

Changes and cancellations

You can change or cancel your order before it ships — email support@ikanar.com. Once it has shipped, it goes through our Return & Refund Policy instead.